Banking & Fintech - Field Agent Dispatch

Overview

This example covers field banking agent dispatch for mobile money and agent banking operations. An incident is reported (ATM fault, fraud alert, field agent request), the system scores available agents by proximity and capability, dispatches the best match, and tracks the mission to completion. Works fully offline - critical for agent banking in rural areas with degraded connectivity.

1. Submit a Field Incident

import { WedeClient } from '@wede/sdk'

const client = new WedeClient({ apiKey: 'wede_live_YOUR_KEY' })

const event = await client.sendEvent({
  type: 'ATM_FAULT',
  priority: 'high',
  vertical: 'banking',
  idempotency_key: `atm-fault-${terminalId}-${Date.now()}`,
  zone_id: 'zone_lagos_island',
  payload: {
    terminal_id: 'ATM-NG-042',
    fault_type: 'cash_jam',
    location: { lat: 6.4550, lng: 3.3841 },
    queue_length: 23,
  },
})

2. Score and Dispatch Field Agent

// Score agents by proximity and capability
const scored = await client.scoreTeams({
  lat: 6.4550,
  lng: 3.3841,
  vertical: 'banking',
  priority: 'high',
  required_equipment: ['cash_cassette', 'engineer_kit'],
})

const agent = scored.data.scored.find(t => t.recommended)

// Dispatch
await client.dispatch({
  event_id: event.event_id,
  team_id: agent.team_id,
  event_lat: 6.4550,
  event_lng: 3.3841,
  notes: `ATM-NG-042 cash jam — ${agent.eta_min} min ETA`,
})

3. Offline Agent App (React Native)

Field agents in rural areas operate with degraded connectivity. The SDK queues all operations locally and syncs automatically.

import AsyncStorage from '@react-native-async-storage/async-storage'
import { WedeClient } from '@wede/react-native-sdk'

const agentClient = new WedeClient({
  apiKey: 'wede_live_AGENT_KEY',
  storage: AsyncStorage,
})

// Accept mission — works offline
const result = await agentClient.updateMissionStatus(missionId, 'ACK')
if (result.queued) {
  console.log('Offline — queued for sync')
}

// En route — GPS update sent even without connectivity
await agentClient.updateMemberLocation(teamId, memberId, 6.4612, 3.3905)
await agentClient.updateMissionStatus(missionId, 'ON_ROUTE')

// On site
await agentClient.updateMissionStatus(missionId, 'ON_SITE')

// Complete with structured feedback
await agentClient.updateMissionStatus(missionId, 'COMPLETED', {
  resolution: 'cash_cassette_replaced',
  atm_operational: true,
  cash_loaded_ngn: 5000000,
  duration_min: 34,
})

4. Fraud Alert Delivery

For time-critical fraud alerts where internet may be unavailable:

await client.sendEvent({
  type: 'FRAUD_ALERT',
  priority: 'critical',
  vertical: 'banking',
  idempotency_key: `fraud-${accountRef}-${Date.now()}`,
  payload: {
    account_ref: '****4521',
    terminal_id: 'POS-AE-087',
    amount: 150000,
    currency: 'NGN',
    location: { lat: 6.4550, lng: 3.3841 },
  },
})

If internet is unavailable, Wede automatically routes via structured protocols - the payload is fragmented, transmitted, and reassembled at the destination without any changes to your code.

5. Annual Usage and Billing

const billing = await client.getBilling()

console.log(`Plan: ${billing.data.current_plan.display_name}`)
console.log(`Events used: ${billing.data.usage.events_this_year} / ${billing.data.current_plan.max_events_per_year}`)
console.log(`Dispatches: ${billing.data.usage.dispatches_total}`)

DORA Alignment

DORA Requirement	This Integration
ICT risk management	Multi-channel fallback - structured protocols, voice, LoRa automatic
Operational continuity	Offline SDK - operations continue without internet
Incident reporting	Immutable audit log, webhook notifications per event
Data integrity	SHA-256 per event, idempotency key, reconciliation
Access controls	RBAC per role, API key rotation, JWT revocation
Third-party oversight	Full audit trail exportable, contractual SLAs available
Resilience testing	Sandbox environment with connectivity simulation

Introduction

Core Concepts

Examples by Vertical

Banking & Fintech - Field Agent Dispatch

Overview

1. Submit a Field Incident

2. Score and Dispatch Field Agent

3. Offline Agent App (React Native)

4. Fraud Alert Delivery

5. Annual Usage and Billing

DORA Alignment

​Overview

​1. Submit a Field Incident

​2. Score and Dispatch Field Agent

​3. Offline Agent App (React Native)

​4. Fraud Alert Delivery

​5. Annual Usage and Billing

​DORA Alignment

Overview

1. Submit a Field Incident

2. Score and Dispatch Field Agent

3. Offline Agent App (React Native)

4. Fraud Alert Delivery

5. Annual Usage and Billing

DORA Alignment